Legal
The terms on which BDJ Plumbing Services provides plumbing services.
Last updated: May 2026
These terms govern the provision of plumbing services by BDJ Plumbing Services ("we", "us", "Ben"), sole trader, 10 Waverley Avenue, Exeter, Devon, EX4 4NL, to you ("the customer").
BDJ Plumbing Services provides domestic plumbing services including but not limited to: tap repairs and replacement, shower installation and repair, toilet and basin installation, radiator and heating plumbing, blockage clearance, and leak repair. Services are carried out by Ben personally unless otherwise agreed in writing.
Any work quoted and agreed upon will be carried out to a professional standard in accordance with current UK plumbing regulations and best practice. Any changes to the scope of work will be agreed with you before proceeding and a revised price provided.
A written price will be provided before any work commences. Quotes are valid for 30 days from the date of issue. The quoted price includes all labour and materials specified. Any additional materials or unforeseen work required will be brought to your attention and agreed before proceeding. BDJ Plumbing Services is not VAT registered; no VAT will be charged.
Payment is due on completion of work unless otherwise agreed in writing. We accept the following payment methods:
For larger projects, a deposit of up to 50% may be required before work commences; this will be agreed in writing. Late payment may incur interest at 8% above the Bank of England base rate.
All labour and materials supplied and fitted by BDJ Plumbing Services are covered by a 1-year guarantee from the date of completion. The guarantee covers defects in workmanship and materials supplied by us. The guarantee does not cover:
To make a guarantee claim, please contact Ben at bdjplumbing@gmail.com or 07341 839206.
BDJ Plumbing Services holds full Public Liability Insurance. Our liability to you is limited to the value of the work carried out. We are not liable for any indirect or consequential losses arising from our work, except where such liability cannot be excluded by law (for example, under the Consumer Rights Act 2015).
We will take reasonable care to protect your property while on site. Any accidental damage caused by us will be rectified or compensated. You should ensure that the work area is reasonably clear and accessible before we arrive.
For non-emergency appointments, we ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less than 24 hours' notice may incur a charge to cover travel and lost time, at Ben's discretion.
Emergency call-outs are charged from the time of departure regardless of whether the job proceeds, as travel time and resource allocation cannot be recovered.
If we need to cancel or reschedule an appointment, we will give you as much notice as possible and will not charge any cancellation fee.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these terms, contact Ben at BDJ Plumbing Services:
Email: bdjplumbing@gmail.com
Phone: 07341 839206
Address: 10 Waverley Avenue, Exeter, Devon, EX4 4NL
