Privacy Policy

Last updated: May 2026

1. Who we are

BDJ Plumbing Services is a sole trader business operated by Ben, registered address 10 Waverley Avenue, Exeter, Devon, EX4 4NL. You can contact us at bdjplumbing@gmail.com or by calling 07341 839206.

2. What data we collect

When you use the contact or quote form on this website, we collect the following personal data:

• Your name
• Your phone number
• Your email address (if provided)
• The content of your message or project description

We do not collect payment card data or any special category personal data through this website.

3. Why we collect it

We collect your data solely to respond to your enquiry about plumbing services and to provide you with a quote. Your data will not be used for any other purpose without your explicit consent.

4. Legal basis for processing

We process your data on the basis of your consent (given by ticking the consent box on our form) and our legitimate interest in responding to business enquiries.

5. How long we keep your data

Enquiry data is retained for up to 2 years from the date of submission, after which it is deleted. If you become a customer, we may retain job records for up to 6 years for accounting and guarantee purposes.

6. Who we share your data with

We do not sell or share your personal data with third parties for marketing purposes. Your enquiry data passes through the following services as part of our notification infrastructure:

• Web3Forms — to deliver email notifications of your enquiry to us
• Twilio — to deliver SMS notifications of your enquiry to us and to send you an acknowledgement text
• Netlify — our website hosting provider, which processes form submissions via serverless functions

Each of these providers is bound by their own privacy policies and data processing agreements. Your data is not used by them for their own marketing purposes.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at bdjplumbing@gmail.com. We will respond within 30 days.

8. ICO registration

As a small sole trader processing limited personal data, BDJ Plumbing Services may be exempt from ICO registration under the data protection fee exemptions. If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

9. Cookies

This website does not use tracking cookies or analytics cookies. We may use a session cookie for technical purposes (e.g. to support form functionality). No personally identifiable information is stored in cookies.

10. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the date of last update shown above.

11. Contact

For any privacy-related questions, contact Ben at BDJ Plumbing Services:

Email: bdjplumbing@gmail.com
Phone: 07341 839206
Address: 10 Waverley Avenue, Exeter, Devon, EX4 4NL